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_katherine-coombs-bank-experience-touch-points.webp "Katherine Coombs covers five touch points Lloyds Bank has with its consumers:n- Internet Bankingn- Mobile Bankingn- New Devices/convergencen- ATMsn- CardsnnShe opens the lid on what it really means to touch any of the above from a design perspective, the challenges that we face with respect to technology, user adoption and acceptance, and from regulators. She also briefly talks about what competitors and non-competitors (eg non banks such as Yodlee, Paypal etc) are able to do and why and what th")
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